ROBUST VESTIK LLC

1. Overview

At ROBUST VESTIK LLC, customer satisfaction is our top priority. This Return & Refund Policy outlines the process for returning items and obtaining refunds for purchases made through our website.

2. Eligibility for Returns

To be eligible for a return:

  • Items must be unused, unworn, and in the original packaging.

  • Returns must be requested within 30 days of delivery.

3. Non-Returnable Items

Some products are not eligible for returns, including:

  • Customized or personalized items

  • Clearance or final sale items

4. Return Process

To initiate a return:

  1. Contact us at support@robustvestik.store or call (606) 521-9547 during business hours.

  2. Provide your order number and reason for the return.

  3. Our support team will provide a Return Authorization Number (RAN) and instructions for shipping.

  4. Return Address
    630 E Broadway, Louisville, Kentucky 40202
    United States

5. Shipping Returns

  • Customers are responsible for return shipping costs unless the item is defective or damaged.

  • Use a trackable shipping service to ensure your return reaches us safely.

  • Items must be shipped back within 7 days of receiving your RAN.

6. Refunds

  • Once your return is received and inspected, we will notify you via email about the approval of your refund.

  • Approved refunds will be processed to the original payment method within 10 business days.

  • Shipping charges are non-refundable, except for defective or incorrect items.

7. Exchanges

  • To receive a different item, please return your original purchase for a refund and place a new order.

8. Damaged or Defective Items

  • If you receive a damaged or defective product, contact us immediately at support@robustvestik.store.

  • Provide photos and a description of the issue.

  • We will either replace the item or issue a full refund, including original shipping costs.

9. Late or Missing Refunds

  • If you haven’t received your refund within 10 business days after approval, check your bank account and payment method.

  • If still missing, contact us at support@robustvestik.store or (606) 521-9547 for assistance.

10. Contact Us

For any questions regarding returns or refunds, reach out to us: