Return and Refund Policy

ROBUST VESTIK LLC

1. Overview

At ROBUST VESTIK LLC, customer satisfaction is our top priority. This Return & Refund Policy outlines the process for returning items and obtaining refunds for purchases made through our website.

2. Eligibility for Returns

To be eligible for a return:

• Items must be unused, unworn, and in the original packaging.

• Returns must be requested within 30 days of delivery.

3. Non-Returnable Items

Some products are not eligible for returns, including:

• Customized or personalized items

• Clearance or final sale items

4. Return Process

To initiate a return:

1. Contact us at support@robustvestik.store or call (606) 521-9547 during business hours.

2. Provide your order number and reason for the return.

3. Our support team will provide a Return Authorization Number (RAN) and instructions for shipping.

4. Return Address
   630 E Broadway, Louisville, Kentucky 40202
   United States

5. Shipping Returns

• Customers are responsible for return shipping costs unless the item is defective or damaged.

• Use a trackable shipping service to ensure your return reaches us safely.

• Items must be shipped back within 7 days of receiving your RAN.

6. Refunds

• Once your return is received and inspected, we will notify you via email about the approval of your refund.

• Approved refunds will be processed to the original payment method within 10 business days.

• Shipping charges are non-refundable, except for defective or incorrect items.

7. Exchanges

• To receive a different item, please return your original purchase for a refund and place a new order.

8. Damaged or Defective Items

• If you receive a damaged or defective product, contact us immediately at support@robustvestik.store.

• Provide photos and a description of the issue.

• We will either replace the item or issue a full refund, including original shipping costs.

9. Late or Missing Refunds

• If you haven’t received your refund within 10 business days after approval, check your bank account and payment method.

• If still missing, contact us at support@robustvestik.store or (606) 521-9547 for assistance.

10. Contact Us

For any questions regarding returns or refunds, reach out to us:

• Email: support@robustvestik.store

• Phone: (606) 521-9547

• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM

• Address: 630 E Broadway, Louisville, KY 40202